Return and Refund Policy

At Edilite, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please review our return and refund policy below.

1. Return Period

You may return items within [3 days] from the date of delivery. After this period, we are unable to accept returns.

2. Eligibility for Returns

To be eligible for a return:

  • Items must be unused and in their original packaging.
  • All tags and labels must be intact.
  • Proof of purchase (receipt or order confirmation) must be provided.

3. Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Downloadable software products
  • Personal care items
  • Items marked as final sale

4. Return Process

To initiate a return:

  1. Contact our customer service team at [Contact No . +91 92545 92547] to request a return authorization.
  2. Pack the item securely in its original packaging.
  3. Include a copy of your receipt and any additional documentation required.
  4. Ship the return to the address provided by our customer service.

5. Shipping Costs

  • Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.
  • We recommend using a trackable shipping service or purchasing shipping insurance for items over [amount].

6. Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within [3 days] and credited back to the original payment method.

7. Exchanges

If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

8. Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within [3 days] of receipt with photos and a description of the issue.
  • We will provide instructions for returning the item and will cover the return shipping costs.

9. Contact Us

If you have any questions or concerns about your return, please reach out to us at [Contact No . +91 92545 92547].

Thank you for shopping with Edilite!

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